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Introducing Chalonne X Lucette Luxury Watch Bands

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Lucette Collection

Frequently Asked Questions

Here are some of our frequently asked questions. If you don't see what you're looking for, feel free to drop us a message in chat or via our contact form.

Purchasing

What payment methods do you accept?

We offer you many different payment options. These include express payment methods as follows: ApplePay, PayPal, ShopPay (Shopify) and Amazon Pay. You can also pay with major credit cards including Visa, Mastercard and American Express.

We also accept installment payments through ShopPay Installments. Each of these are subject to that method's term and conditions and subject to approval.

You will see the available payment options at checkout.

Do you charge sales tax?

We charge sales tax for purchases in Florida. We charge Florida state and local sales tax on orders picked up locally, delivered, or shipped to Florida, USA.

I made a mistake...can I cancel my order?

We try to process our orders quickly, but if you made a mistake, contact us as soon as possible through our live chat or our customer contact form. You can also email us at customercare (at) lucettecollection (dot) com.

Do you have a brick and mortar location?

At this time, Lucette Collection is online only.

Where is Lucette Collection based?

We are based in Palm Beach Gardens, Florida.

Do you offer gift wrap?

Yes! We are happy to offer several different options for gift wrapping.

You will find the gift wrap options at checkout.

Why should I shop with Lucette Collecton?

When you shop with us you are supporting a small, women-owned business.

Shipping FAQ

What shipping service do you use?

For US purchases we generally ship via UPS ground. For international purchases, we generally ship via UPS Worldwide Expedited. At times, we may select another method such as USPS depending on shipping times or other factors but we will always keep you informed.

Do you offer international shipping?

Yes, we currently ship to many countries around the world, but not every country. If you have a question, please reach out through the chat or contact form.

What can I do if my country does not appear as a shipping option?

Please contact us at customercare (at) lucettecollection (dot) com with your address and phone number for a custom international shipping quote.

What about international duties and customs?

Customers are liable for applicable customs and duties charged by their country. We ship all items from the United States.

When will I receive my order?

Domestic U.S. purchases should arrive in 5-7 business days. Once you orders ships, you will receive a tracking number.

Please note there may be delays due to weather or COVID-related delays. International purchases will take longer, but we will provide you with a timeframe.

Do you require a signature upon delivery?

Yes, for purchases that are $500 or over.

Returns questions

What is your return policy?

Please find details of our return policy here.

What criteria is required for my return to be accepted?

Your return must be received within 30 days of your receipt of the package. The item being returned must be in its orginal condition.

Can I get a refund to my original payment?

If your return is accepted according to our policy, you will get a refund to your original payment method.

 
 
 
 
 
 
 
 
 
 
 
 
 
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