Frequently Asked Questions

Here are some of our frequently asked questions. If you don't see what you're looking for, feel free to drop us a message in chat or via our contact form.

Frequently Asked Questions

We offer you many different payment options. These include express payment methods as follows: Applepay, PayPal, ShopPay (Shopify) and Amazon Pay. You can also pay with major credit cards including Visa, Mastercard and American Express.

We also accept installment payments through Afterpay and ShopPay Installments. Each of these are subject to that method's term and conditions and subject to approval.

Yes, we charge sales tax for purchases in Florida,. We charge Florida state and local sales tax on orders picked up locally, delivered, or shipped to Florida, USA.

Yes, we currently ship to many countries around the world, but not every country. If you have a question, please reach out through the chat or contact form.

We require a signature upon delivery for shipments over $500.00

For purchases that ship to a destination in the U.S., we generally ship UPS ground, unless another method is selected. At times, we may select another method such as USPS depending on shipping times or other factors but we will always keep you informed.

Domestic U.S. purchases should arrive in 5-7 business days. Please note there may be delays due to weather or COVID-related delays. International purchases will take longer, but we will provide you with a timeframe.

We try to process our orders quickly, but if you made a mistake, contact us as soon as possible through our live chat or our customer contact form. You can also email us at customercare (at) lucettecollection (dot) com.

Yes, at this time we are online only.

We are based in Jupiter, Florida, United States.

Yes! We are happy to offer several different options for gift wrapping.

You will find the gift wrap option at checkout. You can selection either standard Lucette gift wrap (solid gold wrap with blue ribbon) or holiday (red with green ribbon).