Frequently Asked Questions
Here are some of our frequently asked questions. If you don't see what you're looking for, feel free to drop us a message in chat or via our contact form.
We offer you many different payment options. These include express payment methods as follows: ApplePay, PayPal, ShopPay (Shopify) and Amazon Pay. You can also pay with major credit cards including Visa, Mastercard and American Express.
We also accept installment payments through ShopPay Installments. Each of these are subject to that method's term and conditions and subject to approval.
You will see the available payment options at checkout.
We charge sales tax for purchases in Florida. We charge Florida state and local sales tax on orders picked up locally, delivered, or shipped to Florida, USA.
For international purchases, see below.
We try to process our orders quickly, but if you made a mistake, contact us as soon as possible through our live chat or our customer contact form. You can also email us at customercare (at) lucettecollection (dot) com.
Palm Beach Gardens, Florida
For US purchases we generally ship via UPS ground. For international purchases, we generally ship via UPS Worldwide Expedited. At times, we may select another method such as USPS depending on shipping times or other factors but we will always keep you informed.
Domestic U.S. purchases should arrive in 5-7 business days. Once you orders ships, you will receive a tracking number.
Please note there may be delays due to weather or for other reasons. International purchases will take longer, but we will provide you with a timeframe.
Yes, for purchases that are $500 or over.
Please find details of ourreturn policy here.
To start a return, please visit our returns center here:
Your return must be received within 30 days of your receipt of the package. The item being returned must be in its orginal condition.
Please contact us at customercare (at) lucettecollection (dot) com with your address and phone number for a custom international shipping quote.
Yes! We are happy to offer several different options for gift wrapping for a nominal fee.
You will find the gift wrap options at checkout.