Afterpay Payments FAQ - Lucette Collection

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What is Installments with Afterpay?

Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. 

 

Is there a minimum purchase to use Afterpay?

Yes, Lucette Collection requires a minimum purchase of $20.00. 

 

How do I use Installments with Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify. 

 

Where can I use Installments with Afterpay?

Installments with Afterpay can only be applied to purchases made onYourWebsite.com website. 

 

Can I use Installments with Afterpay if I’m an international customer?

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay

 

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

 

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so. 


Where can I find common questions about payments?

Check out theAfterpay Payments FAQ

 

When will my items be delivered if I use Installments with Afterpay?

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

 

Visit our shipping page for more information by clicking here

 

 

Is there a limit to how much I can spend on a single transaction?

Yes, transaction value limits apply to purchases made on LucetteCollection.com using Installments by Afterpay

  

What products are not eligible for purchase using Installments with Afterpay?

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders. 

 

How do I return or exchange an item purchased using Installments with Afterpay?

If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

 

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support atinfo@afterpay.com


What if I can’t pay an Afterpay installment?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply.  Clickhere  for complete terms.

 


What happens if I have a partial refund, and how does that affect my payments?

Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. Note that the length of payments will never go beyond six weeks after the purchase date. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth instalment payment and charge the remaining amount to your third payment.



Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay websitewww.afterpay.com for a comprehensive list ofFAQs,Terms,Installment Agreement as well as Afterpay’s Privacy Policy which can be found athttps://www.afterpay.com/privacy-policy

 

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form foundhere